We strongly encourage you to establish limits before you commence betting with Regency Tele-Bet. You can set daily limits by contacting our customer services team on 0800 432 0005.
We can provide you a history of all transactions, withdrawals and deposits, at any time on your request. Simply telephone one of our team on 0800 432 0005 to request a statement which can be lifetime or any period you require. You can also email these requests to: firstname.lastname@example.org
Don’t let gambling interfere with your daily life and responsibilities.
If you would like further advice or help with responsible gambling, then contact one of the organisations whose details are provided below:
Gamblers Anonymous: gamblersanonymous.org.uk
GamCare: 0845 600 0133 0845 600 0133 | gamcare.org.uk
Gambling Therapy: gamblingtherapy.org
GamBlock: is a software tool that blocks access to online gambling. GamBlock has been helping problem gamblers avoid the dangers of unrestricted gambling since 2000. For further information gamblock.com
If you feel you may have a problem with your gambling, ask yourself the following questions:
The more you answer ‘yes’ to these questions, the more likely it is that you have a serious gambling problem and may wish to seek help and advice through the channels outlined above.
For those customers who wish to restrict their gambling, Regency Tele-Bet provides a self-exclusion facility enabling customers to close their account or accounts for a minimum period of six months up to five years as requested. Unless you request self-exclusion, any account that is simply ‘closed’ can be re-opened at any time by calling and requesting your account to be re-opened. We will remove restrictions and your account will be active after a 24 hour cooling off period. If you require information relating to this facility please inform us in writing or contact our Customer Services Team on 01324 670688.
Please bear in mind the following;
We only accept debit cards as method of payment and only ONE registered card per customer is allowed. We follow strict anti money laundering practices as detailed by the gambling commission authorities.
For those customers who wish to restrict their gambling, Telephone Betting provides a deposit limit facility enabling customers to limit the amount they want to spend over fixed periods of times.
Many of our customers use Deposit Limits to manage their spending. Limits can be set for a 24 hour, 7 day, or 30 day period and cannot be overridden.
You can decrease your Deposit Limits at any time and this will be applied immediately.
Before increasing your Deposit Limits carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request and then call us on 0800 6781 888 to confirm that you still want to increase it.
Please bear in mind the following;
Should you set a 24 hour deposit limit of £20.00 at 11.55am on 11/4/2013 and you deposit £20.00 at 1.00pm on 11/4/2013 you cannot deposit again until 11.55am on 12/4/2013. Our system works in a 24 hour window and resets at the time of your initial deposit limit request, NOT at the time of your deposit.
In the United Kingdom it is illegal for someone who is under 18 years of age to gamble. Regency Betting Group reserves the right to ask for proof of age from any customer and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies according to country and we advise you to carry out local research. In order to avoid unlawful betting we may undertake a search with a third party for the purpose of verifying that you are 18 or over. Regency Tele-Bet would, however, ask that, to prevent potential misuse, you keep your account number, user name and password confidential.
If you are the parents or guardians of children or young persons under the age of 18, we strongly recommend that you take action to restrict access to our websites, or any other website offered by other gambling providers, from any devices that you use to access these services. You can restrict access to devices such as mobile phones, interactive television, play stations, PC’s, or tablets, by setting restrictions. Further advice on how you can do this can be found at www.internetmatters.org or www.begambleaware.org/gambling-blocking-software